| How to Read Your Contact Lens Prescription |
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Many customers aren't used to ordering their contact lenses directly online so
you may not be familiar with the different parameters listed on your contact lens prescription. It is essential that you
correctly enter these parameters so that you receive the correct contact lenses! Please review our
How to Read Your Prescription page before ordering or allow us to obtain your prescription
for you (a small fee may apply) to ensure that you get the right lens.
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Shipping Information |
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Our Shipping Information page answers frequently asked
questions about shipping, including rates, estimated delivery times and policies. We also have a separate
International Shipping page for overseas customers.
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How to Place an Order |
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We have a detailed outline of the order process in our
How to Order. We also have a special
Printable Order Form if you would like to fax or
mail your order. Finally, we have a Prescription Help page
to help you enter your prescription correctly. If you are concerned about ordering from us
for the first time, read our satisfaction guarantee!
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Order Tracking Information |
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Customers who have placed an order can track their order
progress online using our Online Order Tracking page. You
will need to remember the email address used when you placed the order and the zip code
used as the billing address for the order to view tracking information. Quick tracking links
are also included in most customer service email messages that you will receive.
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AlwaysVision Contacts Return Policy |
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All lenses carry a 30-day money back guarantee for unopened or defective
lenses. Items may be returned within 30 days of purchase provided they
are unopened, undamaged and in original condition. Defective lenses can be
exchanged for the same product if the manufacturer confirms the defect. For more
details, please see our returns policy. |
Questions about Contact Lenses |
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If you have general questions about contact lens types, care
and other general information, chances are we've answered your question in our Contact Lens FAQ page.
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Vision Benefit Questions |
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If you would like to check your available vision benefits, or you have general
questions about your vision benefits through AlwaysCare, please
click here for more information or
call 1(888) 729-5433 ext. 2013.
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